How to provide Live Assist with additional language support for web based applications

CBA Support

How to Configure

For web based deployment you can modify and re-deploy the assist-assets.war.

  1. Get a copy of the backed up of assist-assets.war from /opt/fusion/FAS-2.1.XX/domain/deployment_backups. It will be named assist_assets.war-2015XXXXXXXXXXXXX (X's are deployment time stamp)
  2. Unzip it and add and/or edit the json language files at \sdk\web\shared\locales\ for instance add assistI18n.tr.json
  3. Rezip it maintaining the original file structure.
  4. Re-deploy it. See How to update an artefact on the CBA server

 

How to Call

When calling startSupport you add a locale to the configuration, e.g. AssistSDK.startSupport({destination : "agent1", locale: "de"});
Additionally in our demo you can also activate the language pack by adding a lang parameter to the URL e.g. https://cs-rdavies2.cba.com:8443/assistsample/?lang=tr