How To's

Live Assist

• Chrome 60 workaround
• Reverse share / co-browsing
• Annotations
• Sharing local documents in co-browse
• Disable logging in LA
• Diagnosing Media Issues

Licensing

• Requesting an emergency license

Admin and Config

• How do I know if FAS is running?

Code Examples

• How to mask HTML elements from co-browsing
• How to Consume Short-Codes Agent SDK Side
• How To Generate Short-Codes Consumer Side (quick version)
• FCSDK Session Provisioning Server-side Scripts
• Mesh Calling
• Call Monitoring Example

See all 11 articles

Palettes

• Ensure UCCE adapter can retrieve data

FCSDK Management CLI (Non-GUI)

• New Web Gateway Application via CLI (non GUI)
• Adding a Media Broker to FCSDK via the CLI (Non-GUI)

Prerequisites for Cafex Software

• Setting open files for FAS
• How to disable iptables
• How to remove OpenJDK and install Oracle JDK
• How to make hostname resolvable
• Pre-requisites for installing Media Broker on Linux

Installing CafeX Software

• Prequisites and understanding of HA installation
• How to install FAS onto a single host.
• Install and Configure Media Broker
• How to install FCSDK web gateway and media broker onto a single host
• How to install Live Assist
• Fusion Run Book and TIM templates

FCSDK

• Video Conference Recording on FreeSWITCH
• iOS SDK: choosing an echo cancelation mode
• Changing the default holdman image
• Call Routing Between FCSDK Gateway & SIP Infrastructure.
• Making Audio Only Calls to SIP endpoints with FCSDK
• How to protect REMB external UDP port from internet attack

See all 14 articles

CUCM & CUPS

• Configuring CUCM with CBA Live Assist
• Configuring CUPS with Cafex

FAS Management CLI (GUI Mode)

• How do I change the FAS admin password via CLI?
• Apply identity certificates (GUI Mode)
• Application Configuration Framework (GUI Mode)
• Update Sip Servlet Configuration for short to & from tags (GUI Mode)
• Set logging levels (GUI Mode)
• Application router configuration (GUI Mode)

See all 9 articles

FAS Management CLI (Non-GUI)

• Set External-Address-Mode on CLI
• Connect to FAS via CLI (Non-GUI)
• Using certificates (Non-GUI)
• Application Configuration Framework (Non-GUI)
• Update Sip Servlet Configuration for short to & from tags (Non-GUI)
• Create a Custom Infinispan Cache (Non-GUI)

See all 9 articles

Security

• Update FCSDK Sample Application to use non-secure connection
• How to modify cipher suites
• Using firewalld
• Enable secure signalling and media on SIP side
• Enable GCM Ciphers
• IE will not install a root certificate

See all 20 articles

General

• Upgrade CafêX from Java 1.7. to Java 1.8
• Sample CSDK App Deployment on REM
• Upgrading Java version in Cisco Remote Expert Mobile
• CafeX & Avaya Interop
• Using Asterisk 13 (With FreePBX) with the FCSDK Sample App.
• Creating a private repository on CentOS

See all 31 articles