Agents eyes only
Concepts
OS Requirements
Video & Audio
- Overview of WebRTC Audio & Video
- What is between H.264 and VP8 video?
- Connection Quality Indicator
- Endpoint codec support
- One-way or two-way video?
- What video resolution is commonplace in video conferencing?
Fusion Live Assist
- Aligning a custom Agent Console shared view
- What data is transferred and/or saved during co-browse sessions?
- Agent Permissions
- Embedding Live Assist within SalesForce VisualForce Page
- Adding Live Assist to the angularjs PhoneCat Tutorial App
- Live Assist Deep Dive - Video window is moved by Agent/Consumer
WebRTC
Browser Support
Mobile App Integration
General
- Using Fiddler to capture HTTPS traffic
- Collecting logs for Avaya Mobile Video (AMVS)
- Getting FCSDK Configuration
- Client Logs
- Manual Server Log Retrieval
- Monitoring CBA Servers
Architecture and Technical Details
- What is the typical bandwidth requirements for co-browsing with shortcode?
- User Interfaces Encryption of Voice and Video
- Preparing a Live Assist solution for HD video
- Real time video call best practice guidelines
- Overview
- What are the typical bandwidths required for real time video calls?
Agents Only
- Understanding FCSDK Logging
- Understanding the FAS cluster address
- Setting up a Assist split call
- This section is only visible to your agents
- Recovering FAS from certificate error
- FCSDK Troubleshooting