Troubleshooting

Android

• Android FCSDK apps have local video stream rotated 90 degrees

iOS

• Building Apps against large Live Assist iOS binaries

Installation

• Slow running JBoss Console
• Installing CBA onto Mac OS X fails
• FCSDK Install Fails with "Failed to create cache container: fcsdk-ds-cache-container"
• FAS Startup Issues

Using FCSDK

• ERR_INSECURE_RESPONSE returned in browser console
• FCSDK Health Check
• How to resolve CORS issue
• JavaScript Gotchas
• Linux commands to monitor a FCSDK system
• Start of Initial audio/video prompt not delivered to customer end point

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Using Live Assist

• Live Assist Performance Troubleshooting
• Troubleshooting slow cobrowse replication
• Live Assist hangs and will not establish call.
• Blocky Assist Screenshare
• Live Assist agent console does not load correctly.
• Live Assist: Shared Documents not being rendered on Consumer Side

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Using Trials

• Screenshots for Virtual Box - Developer Environment
• Assist iOS App screen share flicker while on AirPlay
• Trials 2.1.4 Media Broker Not Logging

Audio & Video issues

• Network MTU - Video Call Quality
• Poor Video Quality to Cisco Endpoints
• Choppy passthrough Video Troubleshooting
• iPAD network capture using the RVI
• Troubleshooting video issues (video freezing, choppy etc..)
• Call Connects without Video and Audio

General

• Recommended CUBE Configuration
• Error during WebSocket handshake
• Potential WebRTC issue with Firefox 45 - ICE candidates fail
• IE Plugin Troubleshooting
• Deployment Issues with Repackaged Applications
• URLs to be allowed in Reverse Proxy

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