General Availability Announcement FCSDK 3.3.12

Product Overview

Fusion Client SDK & Live Assist as a live digital customer engagement solution not only provides in-application voice and video support via a simple API, but it also enables an enterprise user to see an online visitor’s web or mobile application screen, temporarily take control of the app to navigate for the visitor, draw on his or her screen using a simple pen tool, as well as push links, pictures and documents from a relevant knowledge base to the visitor. Live Assist is simple to set up, deploy and integrate, with only two lines of code needed for enablement within websites or mobile applications. Live Assist also supports voice/video and data channel integration with existing enterprise SIP infrastructures, including contact centers, unified communications platforms and MCUs.

FCSDK 3.3.12 introduces:

• No new features in this release, bug fixes only.

FCSDK 3.3.12 resolves:

• Call failure when using Chrome v. 86 
• NQI data is not showing on Firefox 
• Safari on iOS freeze
• Hold/Unhold issue after applying Chrome 86 patch 
• Camera is not released even after call is terminated 
• IE plugin uses fastest frame rate for the first call instead of the requested frame rate

Download

Available from our download portal (https://support.cba-japan.com/download/fcsdk-3-3-12/).

FCSDK 3.3.12 runs on FAS 2.5.21. You can either perform a new install or upgrade your existing FAS cluster. We recommend upgrading if you have applied SSL certificates to your cluster as they will be retained.

For any assistance or issues please contact us at support@cba-support.zendesk.com.