CBA is pleased to announce the General Availability of Live Assist 1.64.2 (Android Updates only) and 2.0.0 (iOS Updates only)
Product Overview
CaféX Fusion Client SDK & Live Assist as a live digital customer engagement solution not only provides in-application voice and video support via a simple API, but it also enables an enterprise user to see an online visitor’s web or mobile application screen, temporarily take control of the app to navigate for the visitor, draw on his or her screen using a simple pen tool, as well as push links, pictures and documents from a relevant knowledge base to the visitor. Live Assist is simple to set up, deploy and integrate, with only two lines of code needed for enablement within websites or mobile applications. Live Assist also supports voice/video and data channel integration with existing enterprise SIP infrastructures, including contact centers, unified communications platforms and MCUs.
Features / Functionality
LA 1.64.2 (Android Update only) introduces:
- Updated compile version to 28 (Android 9)
LA 2.0.0 (iOS Update only) introduces:
- Support for iOS 13+
LA 2.0.0 (iOS Update only) fixes:
- PDF scrolling function.
- Replace UIWebView with WKWebView
- WebRTC framework is separated as other library
Download
Available from https://support.cba-japan.com/
LA 1.64.2 & 2.0.0 integrates with FCSDK 3.3.11 and FAS 2.5.21. You can either perform a new install or upgrade your existing FAS cluster. We recommend upgrading if you have applied SSL certificates to your cluster as they will be retained.
For any assistance or issues please contact contact support@cba-support.zendesk.com
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