General Availability Announcement FCSDK 3.3.12 & 4.0.4

CBA is pleased to announce the General Availability of Fusion Client SDK 3.3.12 (Android Updates only) and 4.0.4 (iOS Updates only)

Product Overview

Live Assist Fusion Client SDK & Live Assist as a live digital customer engagement solution not only provides in-application voice and video support via a simple API, but it also enables an enterprise user to see an online visitor’s web or mobile application screen, temporarily take control of the app to navigate for the visitor, draw on his or her screen using a simple pen tool, as well as push links, pictures and documents from a relevant knowledge base to the visitor. Live Assist is simple to set up, deploy and integrate, with only two lines of code needed for enablement within websites or mobile applications. Live Assist also supports voice/video and data channel integration with existing enterprise SIP infrastructures, including contact centers, unified communications platforms and MCUs.

Features / Functionality

FCSDK 3.3.12  (Android Update only) introduces: 

• Support for Camera Auto Focus
• Support for Camera Flashlight

FCSDK 3.3.12 (Android Update only) fixes: 

• Fixed switch camera (Phone.setCamera)
• Update targetSdkVersion to 28
• Applied patches for WebRTC
• Fixed Samsung Note10+ camera issue
• Fixed Samsung S20+ crash issue
• Fixed Huawei Mate 30 Pro issue

FCSDK 4.0.4 (iOS Update only) introduces:

• webrtc M79 version
• Support over iOS 13
• Support for Camera auto focus
• Support for Camera flashlight
• Add functions to check SDP

FCSDK 4.0.4 (iOS Update only) fixes:

• webRTC M79 version
• WebRTC Framework is separated as other library
• Fixed Quality Indicator

Download

Available from https://support.cba-japan.com/

FCSDK 3.3.12 & 4.0.4 runs on FAS 2.5.17 & later. You can either perform a new install or upgrade your existing FAS cluster. We recommend upgrading if you have applied SSL certificates to your cluster as they will be retained.

For any assistance or issues please contact contact support@cba-support.zendesk.com