This article describes how to build up the following call flow:
- Consumer calls Agent (audio only / holdman video)
- Agent answers (manually)
- Agent upgrades to Video
- Consumer answers automatically
- Agent can Co-browse via console using Correlation Id
The source code for this example consists of two pieces, consumer & agent, each with 2 components (index.html and session.php)
The session.php files perform the session provisioning server-side and is bespoke to each party. e.g. for the agent:
The session.ph for the consumer side is very similar, apart from the username and display name in the json payload.
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