To record network traffic between your client and our servers.
Start the recording few seconds before you start the replication of the issue. Stop the recording a few seconds after completing the replication.
The following steps will guide you through the procedure:
- Download Fiddler from the following location:
http://www.telerik.com/download/fiddler/fiddler4 - Install Fiddler:
http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/InstallFiddler - Follow only the first 2 steps in this article. - Enable Decrypt HTTPS traffic:
http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/DecryptHTTPS - Allow fiddler's certificate if a message pops up:
http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/TrustFiddlerRootCert/li> - Start capturing the network traffic:
http://docs.telerik.com/fiddler/Observe-Traffic/Tasks/CaptureWebTraffic - Replicate the issue while capturing the network traffic.
- Once you have finished replicating the issue - save the network traffic logs:
http://docs.telerik.com/fiddler/Save-And-Load-Traffic/Tasks/CreateSAZ - Send the logs to LivePerson.
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