Endpoint Versions
Inside the Application Server traffic.log:
grep -iR “Processing SDP offer for browser/call” traffic.log
22:16:11,300 INFO Outbound Call Complete | Start Time: 2017-02-21 22:15:41, End Time: 2017-02-21 22:16:11, Source:[sip:assist-xG8xCxPlqZ01ysFfHxKRsjlMA@usausdemcwg001a.dem.tthcslabs.com, 192.168.30.2, *Firefox/51.0*], Destination:[sip:5120000325@10.38.243.133], End Reason:[BROWSER_TIMEDOUT]
Inside the Media Broker sdp.log
grep -iR “Processing SDP offer for browser/call” sdp.log
2017-02-20 10:37:58,123 [New I/O worker #2] DEBUG com.alicecallsbob.porth.rtp.proxy.sdp.impl.SdpHandlerImpl [] - Processing SDP offer for browser/call 192.168.30.84/52d2ea4b-1a2c-44f4-9f91-1b9fa634bc9d:6:gateway_gateway$BG-45c22843-3575-4746-8ce3-63072038557c destined for sip endpoint using streamIDs {{97b26601-2a3a-4d7b-8e42-2a796b5152d2} {b953c9a7-05c7-4c0d-9b66-9dcaef46c045}=main} with endpoint capabilities EndpointCapabilities [requiresTrickleIce=true, supportsBundle=true, supportsRenegotiation=false, availableTransportTypes=[WEBRTC_UDP], clientName=Firefox, clientVersion=51, userAgent="Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0"]:
Mobile Devices
iOS Console Logs
iOS console logs contain the iOS version, LA version and FCSDK version in use in the following lines
Live Assist Version
2016-10-04 13:58:21.736 CordovaCitiLiveAssist[177:3130] Setting the SDK version in user settings to 1.35.0
iOS version
2016-10-04 13:58:21.764 CordovaCitiLiveAssist[177:3130] iOS version is 9.3.5
FCSDK Version
2016-10-04 13:58:22.414 CordovaCitiLiveAssist[177:3130] ACB client SDK version: 3.0.5
iOS Crash Reports
iOS crash reports contain information on the device, model and iOS version in the following lines
Hardware Model: iPad2,2
OS Version: iOS 9.3.5 (13G36)
Android Console Logs
TBC
Android Crash Reports
TBC
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