System specifications for voice, video & co-browse:
Apple (Mac):
OS X Mountain Lion 10.8.1 or later
OS X Mavericks 10.9 or later
OS X Yosemite 10.10 or later
Supported Browsers:
Google Chrome 33+
Mozilla Firefox 28+
Apple Safari 8+
Hardware recommendations:
1.6-GHz dual-core Intel Core i5 or later, with 4 GB of RAM; Free physical 2 GB; Free disk space 1 GB, the minimum supported screen resolution for Agent clients is 1024x768 on the following :
Apple OS:
Mac Pro
MacBook Pro (including Retina Display models)
MacBook
MacBook Air
iMac
Mac mini
Windows OS:
Microsoft Windows 7 SP1 or later: 32 bit and 64 bit
Microsoft Windows 8.x: 32 bit and 64 bit
Microsoft Windows 10: 32 bit and 64 bit
Supported Browsers:
Internet Explorer 11
Google Chrome 33+
Mozilla Firefox 28+
Hardware recommendations:
2nd Generation Intel Core i3 or later type CPU
4 GB of RAM; Free physical 2 GB; Free disk space 1 GB
USB 2.0 for USB camera and audio USB 2.0 for USB camera and audio devices devices
I/O ports
The minimum supported screen resolution for Agent clients is 1024x768
Linux OS:
Linux variants have not been certified, however the following offers general guidelines:
Linux variants with kernel 3.x and supporting the following below browsers:
Google Chrome 33+
Mozilla Firefox 28+
Hardware recommendations:
2nd Generation Intel Core i3 or later type CPU
4 GB of RAM; Free physical 2 GB; Free disk space 1 GB
USB 2.0 for USB camera and audio USB 2.0 for USB camera and audio devices devices
I/O ports
The minimum supported screen resolution for Agent clients is 1024x768
iOS:
Version:-
7.0 – 9.1
Architecture:-
armv7, armv7s, arm64
End Point Devices:-
iPad, iPad mini, iPhone
ANDROID:
Versions:-
API Levels
16 - 4.1 (Jelly Bean)
17 - 4.2 (Jelly Bean)
18 - 4.3 (Jelly Bean)
19 - 4.4 (KitKat)
21 - 5.0 (Lollipop)
22 - 5.1 (Lollipop MR1)
23 - 6.0 (Marshmallow)
End Point Devices:-
Tablet and Mobile
Helpdesk
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