Live assist though Nginx does not share desktop

When using Live Assist through an Nginx server, if the screen share functionality does not work but the video call is established, it is likely the Live Assist share WebSocket has not been configured correctly in the Nginx proxy.conf.

The Live Assist install guide details the URLs you need to ensure are proxied by Nginx and other reverse proxies. You need to ensure the URL stated as a WebSocket is configured as such, e.g.

Example https entry:

location  /fusion-web/ {
 proxy_set_header Host $http_host;
 proxy_pass http://<your server>:8080$request_uri;
}

Example WebSocket entry:

location  /liveassistserver/share {
 proxy_http_version 1.1;
 proxy_set_header Upgrade $http_upgrade;
 proxy_set_header Connection "upgrade";
 proxy_set_header Host $http_host;
 proxy_pass http://<your server>:8080$request_uri;
}