Introduction
This article is intended as to provide information regarding the URLs for FCSDK, LA & Palettes that are to be exposed in Reverse Proxy.
Setup
List below provides all the URLs used for FCSDK 2.9.0, LA 1.19 & Palettes 2.1.7 .
URLs
For FCSDK :-
Public URLs
URLs invoked by clients and browsers. The reverse proxy should typically be configured to forward such requests to the gateway.
Websocket:
{web_gateway_host}:{web_gateway_port}/gateway/websocketcall
JS API:
{web_gateway_host}:{web_gateway_port}/gateway/adapter.js
JS API:
{web_gateway_host}:{web_gateway_port}/gateway/csdk-sdk.js
JS API:
{web_gateway_host}:{web_gateway_port}/gateway/csdk-presence.js
JS API:
{web_gateway_host}:{web_gateway_port}/gateway/csdk-aed.js
JS API:
{web_gateway_host}:{web_gateway_port}/gateway/csdk-common.js
Session Token API:
{web_gateway_host}:{web_gateway_port}/gateway/sessions/*
Internet Explorer plugin download
{web_gateway_host}:{web_gateway_host}:{web_gateway_port}/gateway/ie/*
Safari plugin download
{web_gateway_host}:{web_gateway_port}/gateway/SafariPlugin/*
Service URLs
URLs exposed by the product, but not public. The reverse proxy should typically be configured to block access to these URLs from external clients.
Gateway configuration REST API:
{web_gateway_host}:{web_gateway_port}/admin/*
Gateway AED REST API:
{web_gateway_host}:{web_gateway_port}/aed_web_service/adapter.js
Administration URLs
Administration UI URLs exposed by the product, but not public. The reverse proxy should typically be configured to block access to these URLs from external clients.
Administration UI:
web_gateway_host}:{web_gateway_port}/web_plugin_framework/*
AS Administration UI:
{web_gateway_host}:{web_gateway_port}/console/*
For LA:-
Public URLs
URLs invoked by clients and browsers. The reverse proxy should typically be configured to forward such requests to the gateway.
Default UI used by iOS clients.
{web_gateway_host}:{web_gateway_port}/assistserver/defaultUIResources/*
Some common graphical resources
{web_gateway_host}:{web_gateway_port}/assistserver/img/*.
Servlet used to provide clients with a session.
{web_gateway_host}:{web_gateway_port}/assistserver/consumer
Servlet used to provide agents with a session
{web_gateway_host}:{web_gateway_port}/assistserver/agent
Servlet used as Live Assist communication hub.
{web_gateway_host}:{web_gateway_port}/assistserver/topic
Web SDK assets.
{web_gateway_host}:{web_gateway_port}/assistserver/sdk/web/*
Live Assist Agent console page
{web_gateway_host}:{web_gateway_port}/assist-agent-console/*
Live Assist sample client application
{web_gateway_host}:{web_gateway_port}/assistsample/*
Live Assist shared resources sample repository
{web_gateway_host}:{web_gateway_port}/assist-resourcemanager/*
Administration URLs
Administration UI URLs exposed by the product, but not public. The reverse proxy should typically be configured to block access to these URLs from external clients.
Information about the Live Assist Server version.
{web_gateway_host}:{web_gateway_port}/assistserver/info/*
REST access to Live Assist configuration
subsystem.
{web_gateway_host}:{web_gateway_port}/assistserver/rest/*
Live Assist configuration subsystem
{web_gateway_host}:{web_gateway_port}/web_plugin_framework/webcontroller/liveassist/
For Palettes:-
Public URLs
URLs invoked by clients and browsers. The reverse proxy should typically be configured to forward such requests to the gateway.
/palettes_support/service
/palettes_server_ucce_ged145-2.1.6/json/ucceadapter.context
/palettes_server_ucce_ged125-2.1.6/json/ciscosipringback.scripting
/palettes_server_ucce_ged125-2.1.6/json/ciscosipringback.context
/palettes_server_uccx-2.1.6/json/uccxadapter.data
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