CafeX Customer Support
Developer Resources
Documentation
Customer Bulletin
Product Announcements
Release Notes
Critical Issues
- ★ CaféX Critical Issue Bulletin 013 - Vulnerability in Supervisor Assist and Chime OVAs
- ★ CaféX Critical Issue Bulletin 012 - Live Assist incompatibility with Chrome 60, affects voice & video calls started with Live Assist
- ★ CaféX Critical Issue Bulletin 011 - Co-Browse not working with Safari 10.1
- ★ CaféX Critical Issue Bulletin 010 - Inbound calls may fail with Chrome 57.
- ★ CaféX Critical Issue Bulletin 009 - No media to Chrome 53 for inbound calls with high round trip times (RTT).
- ★ CaféX Critical Issue Bulletin 008 - No media to Firefox 49 for inbound calls (Est 2016-09-13)
CafeX Customer Advisory
- ★ Meltdown and Spectre Vulnerabilities
- ★ jackson-databind deserialisation vulnerability - cve-2017-7525 and cve-2017-15095
- ★ Redhat openssh vulnerability in EL6 - CVE-2016-6210 openssh
- ★ The GHOST Vulnerability - CVE-2015-0235
- ★ Poodlebleed SSL V3.0 Vulnerability - CVE-2014-3566
- MS17-010, Ransomware WannaCry
How To's
Live Assist
Licensing
Supervisor Assist
Admin and Config
Code Examples
- How to mask HTML elements from co-browsing
- How to Consume Short-Codes Agent SDK Side
- How To Generate Short-Codes Consumer Side (quick version)
- FCSDK Session Provisioning Server-side Scripts
- Mesh Calling
- Call Monitoring Example
Palettes
FCSDK Management CLI (Non-GUI)
Prerequisites for Cafex Software
Installing CafeX Software
FCSDK
- ★ Video Conference Recording on FreeSWITCH
- iOS SDK: choosing an echo cancelation mode
- Changing the default holdman image
- Call Routing Between FCSDK Gateway & SIP Infrastructure.
- How to protect REMB external UDP port from internet attack
- Audio Only Upgraded to Video and Co-browse
CUCM & CUPS
FAS Management CLI (GUI Mode)
- How do I change the FAS admin password via CLI?
- Apply identity certificates (GUI Mode)
- Update Sip Servlet Configuration for short to & from tags (GUI Mode)
- Set logging levels (GUI Mode)
- Application router configuration (GUI Mode)
- Manage Runtime File Deployments (GUI Mode)
FAS Management CLI (Non-GUI)
- Connect to FAS via CLI (Non-GUI)
- Using certificates (Non-GUI)
- Application Configuration Framework (Non-GUI)
- Update Sip Servlet Configuration for short to & from tags (Non-GUI)
- Create a Custom Infinispan Cache (Non-GUI)
- Manage Runtime File Deployments (Non-GUI)
Security
- ★ Update FCSDK Sample Application to use non-secure connection
- Using firewalld
- Enable secure signalling and media on SIP side
- Enable GCM Ciphers
- How to change the keystore passwords
- Adding a Self_signed Certificate in Safari (Mac)
General
- Upgrade CafêX from Java 1.7. to Java 1.8
- Sample CSDK App Deployment on REM
- Upgrading Java version in Cisco Remote Expert Mobile
- CafeX & Avaya Interop
- Using Asterisk 13 (With FreePBX) with the FCSDK Sample App.
- Creating a private repository on CentOS
FAQ
Concepts
OS Requirements
Video & Audio
- What is H.264 & VP8 video?
- Connection Quality Indicator
- Endpoint codec support
- One-way or two-way video?
- What video resolution is commonplace in video conferencing?
- How does Fusion Client SDK minimize transcoding?
Fusion Live Assist
- Aligning a custom Agent Console shared view
- What data is transferred and/or saved during co-browse sessions?
- Agent Permissions
- Embedding Live Assist within SalesForce VisualForce Page
- Adding Live Assist to the angularjs PhoneCat Tutorial App
- Live Assist Deep Dive - Video window is moved by Agent/Consumer
WebRTC
Browser Support
Mobile App Integration
General
- Using Fiddler to capture HTTPS traffic
- Collecting logs for Avaya Mobile Video (AMVS)
- Monitoring CaféX Servers
- Collecting logs for Cisco REM
- Software Maintenance and Warranty Comparison
- Do Leap Seconds Affect Fusion Client SDK?
Architecture and Technical Details
- User Interfaces Encryption of Voice and Video
- Preparing a CaféX solution for HD video
- Overview
- What are the typical bandwidths required for real time video calls?
- What specific ports need to be opened for an Enterprise?
- What are the server requirements in terms of vCPU and vDISK instead of physical servers?
Troubleshooting
Supervisor Assist
Android
iOS
Installation
Using FCSDK
- ERR_INSECURE_RESPONSE returned in browser console
- FCSDK Health Check
- JavaScript Gotchas
- Linux commands to monitor a FCSDK system
- Troubleshooting multicast issues.
- Using the sample apps to confirm functionality
Using Live Assist
Using Trials
Audio & Video issues
General
- ★ Recommended CUBE Configuration
- Error during WebSocket handshake
- Potential WebRTC issue with Firefox 45 - ICE candidates fail
- Upgrading from Palettes 2.0 to 2.1
- IE Plugin Troubleshooting
- Deployment Issues with Repackaged Applications