This is a link section of the main article: Capturing Logs

 

If for what ever reason the scripts are not appropriate, for example you want to look at some logs yourself or the issue is related to server start-up issues then below lists useful log locations:

Gateway/FAS Main Server Log/<Install Directory>/FAS-x.x.x/domain/servers/appserver-<Server Hostname>/log/server.log

Gateway/FAS Call Log *

/<Install Directory>/FAS-x.x.x/domain/servers/appserver-<Server Hostname>/log/calls.log

Gateway/FAS Message Log **

/<Install Directory>/FAS-x.x.x/domain/servers/appserver-<Server Hostname>/log/messages.log

Gateway/FAS Load Balancer Server Log

/<Install Directory>/FAS-x.x.x/domain/servers/loadbalancer-<Server Hostname>/log/server.log
Media Broker Proxy Log/<Install Directory>/fusion_media_broker/proxy.log

* This log shows SIP traffic leaving and entering FAS. Messages will not be shown in this log if SIP entities are not involved in the call flow.

** This log will show all SIP messages as they as they traverse the internal components deployed to FAS

To collect a complete set of logs

This will collect all the log available since start up and some logs contain information from multiple restarts.

Navigate to the 3 locations below and zip up all the log files in the directory...

cd  /<Install Directory>/FAS-x.x.x/domain/servers/appserver-<Server Hostname>/log

zip appserver_logs *log*

cd  /<Install Directory>/FAS-x.x.x/domain/log

zip domain_logs *log*

cd  /<Install Directory>/FCSDK-x.x.x/fusion_media_broker

zip domain_logs *log*

 The 3 created zip files may be too big to attach to an email or ticket (7 mb limit on Zendesk) so can be made available to us via the cloud or we can provide you with an upload link for our file server.

 

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