FAQ

Child pages

• Agents eyes only
  • CBA Version Numbers in Logs
  • Getting WPF Config from Logs
  • Dumping WPF configuration
  • How to do co browse only in Live Assist
• Concepts
  • How is CORS supported?
  • Understanding FAS Controlled Domains
  • Understanding Fusion Media Broker Ports
  • Understanding how FCSDK Route Calls?
• Video & Audio
  • What is between H.264 and VP8 video?
  • Overview of WebRTC Audio & Video
  • Connection Quality Indicator
  • Endpoint codec support
  • One-way or two-way video?
  • What video resolution is commonplace in video conferencing?
  • How does Fusion Client SDK minimize transcoding?
  • Can Fusion Client SDK handle transcoding when needed?
  • How does Fusion Client SDK improve audio & video quality over the Internet?
•  Fusion Live Assist
  • What is Live Assist ?
  • How does Live Assist compare to Amazon Mayday?
  • How does Live Assist co-browsing function work?
  • Aligning a custom Agent Console shared view
  • What data is transferred and/or saved during co-browse sessions?
  • Agent Permissions
  • HTML and CSS Co-browse Restrictions
  • Embedding Live Assist within SalesForce VisualForce Page
  • Adding Live Assist to the angularjs PhoneCat Tutorial App
  • Live Assist Deep Dive - Video window is moved by Agent/Consumer
  • Live Assist Deep Dive - Agent annotates on shared screen
  • Live Assist Deep Dive - Agent shares a document
  • Live Assist Deep Dive - Consumer initiates Live Assist support
  • Live Assist Deep Dive - Live Assist Agent Console is loaded
•  WebRTC
  • System Requirement Specifications For WebRTC End Points
  • Planning Production Upgrades with minimal downtime
  • What is WebRTC?
  • Does WebRTC work in mobile apps?
  • Who uses WebRTC today?
•  Browser Support
  • Browser Compatibility Matrix and Latest testing report - 14 May 2025
  • Microsoft Internet Explorer & Apple Safari support
  • Are plugins really going away?
•  Mobile App Integration
  • How many lines of code?
  • Supported iOS Architectures
• General
  • Using Fiddler to capture HTTPS traffic
  • Collecting logs for Avaya Mobile Video (AMVS)
  • Getting FCSDK Configuration
  • Client Logs
  • Manual Server Log Retrieval
  • Monitoring CBA Servers
  • Collecting logs for Cisco REM
  • Software Maintenance and Warranty Comparison
  • Creating Manual Vmware Backups
  • Creating a Snapshot of a VM
  • What are the CBA end of life dates
  • Do Leap Seconds Affect Fusion Client SDK?
  • Marking UDP/RTP packets for QoS Differentiation
  • How to change the default port for a cluster's Management Traffic
  • How To Set Logging Levels To Debug
  • Who is Communication Business Avenue, Inc. (CBA)?
  • How to Raise a Support Ticket
  • Capturing Logs
  • iOS and Xcode Tips
  • Understanding Certificates
•  Architecture and Technical Details
  • User Interfaces Encryption of Voice and Video
•  Agents only
• OS Requirements
  • CBA Live Assist OS requirements